HARDWOOD WARRANTY

25-YEAR LIMITED

Buyer’s acceptance of this product is also acceptance of the terms and conditions of this Limited Warranty.

Finish Warranty

Canoe Bay warrants and guarantees the product finish will not wear through to the wood or separate from the wood for twenty-five (25) years from the date the original finish is applied to the wood by the manufacturer. Subject to the warranty exceptions described below, in the event that the finish bond fails within the warranty period of the finish wears through within the warranty period, Canoe Bay will re-finish the material free of cost to original buyer (“Buyer”). This warranty is non- transferrable. In the unlikely event Canoe Bay is unable to correct the finish after a reasonable number of attempts, Canoe Bay will refund, if requested by Buyer, the price paid by Buyer for the nonconforming portion of the goods.

Structural Integrity Warranty

Canoe Bay warrants, to Buyer, that its wood products, in their original manufactured condition, will be free from manufacturing defects in milling, dimension and grade for the lifetime of the Buyer from the date of purchase. This warranty is non- transferrable. Canoe Bay will be entitled to an extension of the time for performance in the event of and to the extent of any cause or condition beyond Canoe Bay’s reasonable control. Both the Structural Integrity Warranty and the Finish Warranty (collectively referred to as “Warranty”) are conditioned upon Canoe Bay’s receipt of notice in writing from the Buyer of the alleged defect prior to the expiration of the limited warranty period, and evidence that the products were properly installed and not subject to any of the exclusions described below.

Warranty Exclusions

Visible defects are those defects which are apparent on the face of the flooring. Product with visible defects must be noted by the installer and reported before installation so that replacement flooring can be furnished before installation. Flooring that is installed with visible defects is not covered by Warranty.

Slight color variations and indentions in wood grain are normal, and are not covered by Warranty.

Warranty does not cover defects due to uneven subfloor or building settling. These situations are considered to be part of the pre-installed inspection process. Do not install wood flooring if these situations exist.

Warranty does not cover defects or damage caused by improper installation of the finished product, abuse or improper use of the product (including but not limited to use of abrasives on the finished product, sliding heavy objects across the finished product, damage caused by water or moisture changes, damage caused by spiked heels, insufficient protection from furniture, pebbles, sand or other abrasives, and other forms of abuse or improper use).

Warranty does not cover color changes caused by exposure to light, sunlight or ultraviolet radiation. Warranty does not cover gloss retention as gloss reduction normally occurs and is not a finish defect. Warranty is void if additional finish material is applied to the product.
Warranty does not cover normal expansion and contraction that solid wood floors naturally experience.

Warranty is void if room temperature and humidity of installation is not consistent year-round. A room temperature of 65-75°F and humidity range of 35-65% is recommended. Warning - humidity levels below 35% will likely cause movement in the flooring, including gapping between pieces and possible cupping and checking in the face.

Warranty does not cover damage due to the failure of installer to comply with applicable installation instructions, the installation of damaged goods, misuse or modification by Buyer.

Warranty does not cover defects due to standing water, faulty plumbing, flood, fire, natural disaster, or other caused outside of Canoe Bay’s control.

Canoe Bay expressly excludes and will not pay consequential or incidental damages under this warranty. By this, Canoe Bay, means any loss, expense, inconvenience or damage other than to the wood floor itself that may result from a defect in the product. This Limited Warranty does not apply to goods not manufactured by Canoe Bay. Proof of original ownership is required. 

 
 

LAMINATE WARRANTY

20-YEAR LIMITED

GENERAL TERMS AND CONDITIONS FOR LAMINATE WARRANTIES

Premium Laminate Micro-bevel flooring carries the specific warranties listed above. In addition to the requirements specified for each of those particular warranties, the following general terms and conditions also apply. If you have questions regarding the warranty information, please contact the manufacturer or retailer.

1.   This warranty applies only to the first owner and the first installation of the product and may not be transferred. 

      The “first owner” is the person stated as the buyer on the purchase document(s). This warranty applies only to first quality 12mm Micro-bevel laminate flooring purchases made after the edition date of these warranty conditions for the designated time period when the product is installed in a private residence.

2.   This product warranty only applies to defects inherent to the material supplied. This means any material or production defects, acknowledged by the manufacturer. It includes the delamination or reduced resistance of the wear layer, but does not include, in bevelled-edge products, wear along the edges of the panels less than 3/16” (5mm) from the edge. Canoe Bay Flooring will repair or replace the product, at its option. When replacement of  the flooring is made, only new panels from the current product range at the time the complaint is upheld will be supplied by the distributor or retailer. There will be no other form of compensation. Responsibility under thiswarranty only applies to hidden defects. These are defects that were not visible before or during the installation of the laminate floor. Canoe Bay Flooring can never be held liable and is not responsible for any secondary damage.

3.  The lifetime locking warranty on the Uniclic® joint only applies to open joints greater than 0.01 inches (0.2mm).

4.  This warranty applies only to first quality Micro-bevel laminate flooring installed according to the manufacturer’s  recommended installation instructions in indoor residential spaces. Proof of compliance with the installation and maintenance instructions recommended by the manufacturer must be provided if a claim is filed. The installation instructions are included in the cartons of product or may be obtained by contacting your retailer. If installation is not performed by the end user, at least one copy of the installation and maintenance instructions and this residential warranty must be provided to the end user by the installer.

5.  This warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing/appliance leaks, storm or flood; damage from smoke, fire or other casualty events; damage caused by negligence, improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residential environment.

The damage to the product must be evident, measuring per panel at least 1.40 square centimeter or 0.5 square inch, and must not be the result of abusive, abnormal conditions or accidents, such as but not limited to, damage of a mechanical nature, severe impact, or scratches (caused by dragging objects or furniture) or cutting. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas or furniture with castors must be fitted with soft rubber wheels. An adequate protective mat or protective castor cups must be put under this furniture.

6.  A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or dust from damaging the flooring. Scratches after installation are not covered under this warranty.

7.  This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains as a result of chemical or industrial products (other than recommended cleaning products). The floor may not be installed in damp and/or humid areas, in extremely dry areas or areas where there are extremely high temperatures (such as saunas or swimming pool areas).

8.  This warranty excludes damage caused by moisture, including but not limited to natural disasters (i.e. floods), naturally occurring conditions/accidents (i.e. appliance and plumbing failures), improper maintenance products, urine or standing water (water that remains on the floor longer than 30 minutes). Bevelled edge products must not be installed in bathrooms.

9.  This warranty excludes damage caused by water or moisture trapped beneath the floor due to improper sub-flooring or underlayment including but not limited to damage from hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture being below the floor.

10.  This warranty excludes damage caused by moisture left on the floor (or on or around the skirting boards, wall base or profiles), cleaning that is too wet and/or the use of inappropriate cleaning products. Prolonged water exposure could damage your laminate flooring.

11.  Flooring panels must be checked carefully for material defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any circumstances. The retailer must be informed in writing of such defects within 15 days of the installation. After this time has elapsed, no further complaints will be accepted. Color and gloss issues resulting from material added to an existing installation at a later date and non-warranty repairs are excluded from coverage.

12.  Under no circumstances will Canoe Bay Flooring be responsible for any loss of time, inconvenience, expenses,costs or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.

13.   Canoe Bay Flooring OFFERS NO OTHER WARRANTY, EXPRESS OR IMPLIED, THAN THE ONEDESCRIBEDHEREIN, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR SUITABILITY OF THE PRODUCT FOR A PARTICULAR PURPOSE, AND NO OTHER REMEDIES SHALL BE AVAILABLE EXCEPT FOR THOSE PROVIDED HEREIN. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

14.  The general warranty and the Uniclic® warranty periods are both pro rata. A pro rata warranty is one that provides for a refund or credit that decreases according to a set formula as the warranty period progresses. The Micro-bevel laminate flooring original warranty value is reduced by the amount of time that you own it. 

When a claim is made, the value of the warranty becomes a percentage of ownership per year based upon 20 years for the general warranty and on the integrity of the Uniclic® joint. Any services provided as part of this warranty do not extend the original warranty period. If the product for which a valid claim is made is no longer available, the customer will be able to choose a Canoe Bay laminate flooring product of equal value from the current product range.

15.  If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.

For service under this warranty please contact your retailer. Describe the problem and in many cases, the retailer can provide you with a solution.

To qualify for any repair or replacement, you will need to provide the original dated sales receipt or other documentation to demonstrate proof of purchase.